FAQ
How to place an order.
Courier Pickup & Delivery
Courier cost us dependant on items being purchased
1. Add items to cart
2. GOTO Estimate Courier.Â
3. Select Provice
4. CLICK Estimate Courier
Delivery time is dependant on area you are inÂ
Cities (3-4 Working Days)
Rural (3-6 Working Days)
Very Rural (3-9 Working Days)
We will email and SMS you tracking Number as well as tracking link.
Courier definitionsÂ
Married = Parcel was collected by courierScan to floor = At the courier HUBScan to manifest = Loaded on truck
Kargo, Tracking (K)Â Click Here
DSV, Tracking starts with (QNGBS)Â Click Here
STIHL Policies
Unfortunately not as all machines undergo a PDI (Pre delivery inspection)Â
Machines tested and adjusted to suit the user as well the the altitude the client resides in.
STIHLÂ Warranty periods are as follows:
Domestic Use
All STIHL Products** shown in the current STIHL Sales Catalogue are covered for a period of 12 months from the date of purchase, where the product is used for domestic purposes
Professional Use
All STIHL Products shown in the current STIHL Sales Catalogue are covered for a period of 6 months from the date of purchase, where the product is designed for semi-professional or professional users and used in these respective applications
Hire Use
All STIHL Products shown in the current STIHL Sales Catalogue are covered for a period of 3 months from the date of purchase, where the product is being offered for hire purposes
* Subject to Product Registration & Annual Servicing.
* 2 years from the date of purchase in respect of ignition modules purchased after 1 January 2002; and
* a lifetime warranty in respect of ignition modules purchased before January 2002
Return & Exchanges
Email us stating your reason you would like to have the item returned.
Emails us with pictures of the parcel.
Also state weather the items had defective packaging.
Was the item damaged by the courier?
Please state all of this in the email and we will respond.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.